The portal is your fastest way to retrieve information. It is ready at your fingertips! You can print an invoice, create an invoice for your specific needs, schedule employees for services, view employee results, request records, etc. The portal is the fastest and most efficient way to communicate with our account services team.
Log in to your portal account:
How Do Statement and Invoice Timing Work?
We run statements and invoices every 2 weeks. If you have an outstanding balance above $12.50, you will receive an email to your account contact.
Paperless billing is preferred. We will mail out account statements/invoices, but you are also responsible for payment on your account as you will also receive electronic notice.
How Do I Retrieve a Statement or Invoice through the Employer Portal?
Under the first tab in your portal, you can view your invoices and make payments. You can create your own statement or invoice by using the filters on this screen.
Example: You need a statement/invoice for the month of June. Type June 1, 2025 as the Start Date and June 30, 2025 as the end date. Select “Print Statement” in the top right corner.
How Can My Employee be Seen?
Your employee can go to any clinic location and register at the kiosk. They need to be sure they select that their employer sent them. They should bring your intake, service form, etc. with them so desired services are defined. If we need to use your CCF, that should also be provided.
Can I Schedule an Employee?
Under the second tab you can now SCHEDULE YOUR EMPLOYEE in advance. Please remember your employee will still need to bring the appropriate authorization forms with him/her to the appointment. If you provide your own CCF, you will need to send that with the patient as well.
- Select Schedule Visit.
- Choose the state and clinic location you plan to send your employee to. Then select the time slot your team member would like to arrive at the clinic.
- Add your employees’ information. Be sure to add the employee’s cell number so that they will receive text message notifications on their registration process. Be sure to select the service we need to complete at the bottom of this screen. The staff will only complete the services you select. If there is a specific form for the service, such as a custom physical, upload the specific form here.
- Once you press submit, you will receive a confirmation page with a check-in code/QR code. Your employees will use this code to check in at the kiosk when they arrive at the clinic. If you would like to print this code, be sure to scroll down to the bottom to access the print button.
- Note: The cell phone number used for registration will also receive the QR code and check-in code.
When Can My Employee Be Seen?
We see Occupational Medicine and Workers’ Compensation patients during our regular operating hours. This means your employees can be seen in the evenings and weekends.
There are a couple exceptions for services during operating hours:
QuantiFERON Gold: If your account requires an Airbill for QuantiFERON Gold specimens, due to courier limitations, we can only provide this service Monday-Thursday 8am-2pm.
How Can I View Employee Results?
Under the third tab, you can view your employees’ RESULTS. Once the visit is completed, the staff will send the results to the email provided during account set up.
To locate results for a specific employee, you can use filters to search by Employee Name and visit date. Once you locate your employee, please click the paper clip under Document Name to download the results.
Keep in mind that certain services, like TB Gold, may take 24-48+ hours to result.
How Can I Request Help and Records from Account Services?
Under the fourth tab you can MESSAGE our team directly if you have any questions or concerns. You can message our team to request additional patient records. Messaging is the best way to reach our team.
To send a message, you will select “Create New Message”.
After selecting “Create New Message” you will receive the following pop up that needs to be completed. Please include as much information and detail as possible so we can work on your request right away.
How Can I Adjust Account Settings and Update Preferences?
Under the fifth tab, you can control your account settings.
ACCOUNT INFORMATION. You can update address, billing address, or contact information. It is your responsibility to keep this information current so we have the ability to contact you.
MANAGE USERS: This is where you can add people who you would like to have access to schedule visits, view billing, and receive results.
- When you add a user, you can assign them a specific level of access.
- Admin- access to everything including the capability to schedule, view billing, and results
- Billing- access to billing only
- Results-access to results only
SERVICES: This is where you can remove/add FAVORITE services.
- Selecting the star adds the service to your favorites list.
- This makes it easier for employees to be sent in for the services you use the most.
OTHER DETAILS: You can also change your TPA information, lab details (if you have your own lab account and need to change/update this as needed), and workers’ compensation carrier information.
Issues or Questions?
If you are having issues accessing the portal or have any additional questions, please fill out the contact form below: