At MainStreet Family Care, we understand the urgency and precision required when managing workplace injuries. Our workers’ compensation services are designed to deliver prompt medical evaluation, efficient documentation, and clear communication with employers and adjusters—all to help your team heal and feel better – FAST!

Comprehensive Injury Care—When Time Matters

Workplace injuries demand swift attention. At our urgent care clinics, employees receive immediate evaluation and treatment—no appointment required. We’re equipped to handle a wide range of non-life-threatening injuries, including:

• Sprains, strains, and back or joint pain

• Cuts, lacerations, and abrasions (including wound care and suturing)

• Fractures and dislocations (on-site X‑ray available)

• Eye injuries, minor burns, and repetitive strain injuries

• Environmental exposures and cumulative trauma cases

Documentation to Support Claims

Accurate and timely records are essential for workers’ compensation claims. Your clinic visit will include:

• Initial medical evaluation and diagnosis

• Treatment plans and wound care guidance

• Work status reports and return-to-work documentation

• Referrals to specialists or physical therapy when needed

• Direct reporting to workers’ comp carriers and adjusters
  

Ready to Get Started?

When it comes to Occupational Health and Workers’ Compensation, MainStreet Family Care has your entire team covered. Ready to get started? You can signup today! Simply click the “Sign Up Now” button.

Sign up Now

For Employers

How Do I Send an Injured Worker to Be Seen?

We offer two convenient options:

1. Preferred Method: Employer Portal

   • Register and check-in your employee using our Employer Portal for the most efficient experience.

     Need an Employer Portal account?

     Sign Up Now

     Already Have an Account?

     Log In

2. Alternative Method: Authorization Paperwork

   • Provide an authorization document when the employee arrives at the clinic. The patient or employer can submit this directly at the kiosk.

   • Fill Out and Print Authorization Form

I Need Records

• Employers are not entitled to the full medical chart under Workers’ Compensation law. Full records are submitted to the assigned Work Comp Adjuster.

• You will receive:

  • Return-to-Work (RTW) notes given to employees after each visit

  • Results from employer-requested testing (e.g., drug or alcohol screens)

• Request Records Here →

I Want to Add a Drug or Alcohol Test

• You can request a drug screen or breath alcohol test directly through the Employer Portal!

• Please note: Most workers’ comp carriers consider these tests the employer’s financial responsibility.

• If you are using the Authorization method, indicate the service on the form and notify clinic staff at check-in.

Drug & Alcohol Testing offered at MainStreet Family Care:

• DOT & Non-DOT Drug Screens – Including 5-panel and 12-panel collections
• Rapid In-House Drug Screening – Same-day results for immediate decisions
• Confirmation Testing – For all non-negative screens, with MRO oversight
• Direct Observation Testing – Per DOT or employer policy
• Breath Alcohol Testing (BAT) – DOT and Non-DOT compliant
• Collect Only – Bring your own CCFs and testing supplies for third-party processing

Why Am I Being Charged?

• The only employer charge associated with a workers’ compensation visit is typically for drug or alcohol testing.

• These services fall under employer responsibility according to most carrier guidelines.

Information regarding claims: MainStreet Family Care strives to offer excellent care and services in rural areas for workers compensation patients. Our standard business model primarily employs nurse practitioners which is communicated on our website and in our facility. We are requesting that the office visit for this patient not be denied for the provider being out of scope of practice. Per workers compensation laws, a nurse practitioner can treat workers compensation patients if they have access to consulting with a Medical Doctor, which we provide our staff. Please allow this notice to serve as a request to handle this before a denial is issued.

I Still Need Help

Let us know how we can assist you.

Submit a Help Request →

For Adjusters

How Do I Send an Injured Worker to Be Seen?

Choose one of two options:

1. Preferred Method: Employer Portal

   • The most efficient way to ensure correct check-in and documentation.

     Need an Employer Portal account?

     Sign Up Now

     Already Have an Account?

     Log In

2. Alternate Method: Provide Authorization

   • The patient may check in using authorization paperwork provided by you or the employer.

   • Fill Out and Print Authorization Form

Information Regarding Claims

MainStreet Family Care strives to offer excellent care and services in rural areas for workers compensation patients. Our standard business model primarily employs nurse practitioners which is communicated on our website and in our facility. We are requesting that the office visit for this patient not be denied for the provider being out of scope of practice. Per workers compensation laws, a nurse practitioner can treat workers compensation patients if they have access to consulting with a Medical Doctor, which we provide our staff. Please allow this notice to serve as a request to handle this before a denial is issued.

I Need Records

We’re happy to help.

Request Records Here →

I Still Need Help

If you’re having trouble with a record, billing, or another concern, please reach out.

Submit a Help Request →

For Injured Workers

I Was Hurt at Work. What Should I Do?

We’re here to help you feel better fast. You can check in at the clinic in two ways:

1. Preferred Method: Through Employer Portal

   • Your employer may register you in advance for care.

     Need an Employer Portal account?

     Sign Up Now

     Already Have an Account?

     Log In

2. Bring Paperwork

   • You or your employer may bring in written authorization to the clinic. Simply check in at the kiosk when you arrive.

   • Fill Out and Print Authorization Form

What Is an Authorization?

An Authorization is a written form that tells us:

• Who the patient is

• What services are needed

• Who is responsible for payment

You can check in using this document directly at the kiosk.

Fill Out and Print Authorization Form

I Need Records

You can request records easily.

Request Records Here →

I Still Need Help

Send Us a Message →

Frequently Asked Questions

What Is the Employer Portal?

As of March 1st, 2025, all MainStreet Family Care clinics have upgraded to a new system that includes an Employer Portal for:

• Scheduling

• Invoicing

• Checking results

• Messaging our Occ Med team directly

This system minimizes delays and improves the accuracy of visit coordination.

Need an Employer Portal account?

Sign Up Now

Already Have an Account?

Log In

Who Can Set Up an Employer Portal?

Any employer can register directly. When setting up your portal, you’ll be able to list your TPA or Workers’ Comp Carrier so we can bill appropriately.

How Do I Set It Up?

We’ve created a short walkthrough video to help you get started.

Something Isn’t Working

If you’re unable to register a patient or experiencing a portal issue:

1. Use the Authorization method to check the patient in quickly.

2. Then report the issue to us here →

Do I Need Authorization for Follow-Ups?

Yes — for now, each visit requires written authorization.
We are actively working with our tech team to streamline this process in the near future.

If you need medical records, please fill out the contact form below.

Simply fill out the contact form below and a member of our team will get in touch with you soon.